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Highlights
Is your return not shown in the order overview?
After you have sent the return parcel to us, please wait a couple of weeks for the parcel to arrive in our Returns facility. We will then process the refund.
Since the return is made via another company, please get in touch with them to track the return parcel until it arrives to the return location mentioned on the return label.
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Find more answers here
How can I return my order?
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
What happens to my returns after I send them back to you?
What can I do if my item has been damaged during the shipping process?
Where can I drop off my return package?
Do I have to pay for a return?
Find more answers here
How can I return my order?
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
What happens to my returns after I send them back to you?
What can I do if my item has been damaged during the shipping process?
Where can I drop off my return package?
Do I have to pay for a return?
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