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Highlights
Do I have to pay for a return?
Yes, since the return parcel is shipped by any international courier in your location, you will be covering the return shipping costs. As soon as the parcel arrives in the returns warehouse, we will refund only the product price to you via the same payment method that was used by you to make the payment. We provide you a voucher upon receiving the return to make up for any return related efforts on your side.
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How can I return my order?
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
Is your return not shown in the order overview?
What happens to my returns after I send them back to you?
What can I do if my item has been damaged during the shipping process?
Where can I drop off my return package?
Find more answers here
How can I return my order?
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
Is your return not shown in the order overview?
What happens to my returns after I send them back to you?
What can I do if my item has been damaged during the shipping process?
Where can I drop off my return package?
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