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Is a direct replacement of the returned item possible?
Unfortunately, a direct exchange of the returned item is not possible. We will refund the order value through the same payment method that the order was paid with as soon as the package has arrived and been examined. Simply order the item again.
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Find more answers here
How can I return my order?
How long does it usually take for the reimbursement to take place?
Is your return not shown in the order overview?
What happens to my returns after I send them back to you?
What can I do if my item has been damaged during the shipping process?
Where can I drop off my return package?
Do I have to pay for a return?
Find more answers here
How can I return my order?
How long does it usually take for the reimbursement to take place?
Is your return not shown in the order overview?
What happens to my returns after I send them back to you?
What can I do if my item has been damaged during the shipping process?
Where can I drop off my return package?
Do I have to pay for a return?
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