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Can I cancel my order if it has not been shipped yet?
Cancellations are possible if the order has not yet been processed in our warehouse. Our warehouse is very fast when it comes to processing orders. Due to this, cancellations may only be possible for a few minutes after the order has been placed.
Here's how you can cancel your order yourself:
1. Select the »Customer Account« icon and then »Your orders«.
2. Choose the order you'd like to cancel.
3. Click on »Cancel delivery«
If your cancellation request has been successfully processed, the order will be marked as »Cancelled« and you will receive an email affirming your cancellation.
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How can I place an order?
How can I check my previous orders?
Can I order from abroad?
What happens after my order has been placed?
What should I do if an item that I want is not available anymore?
Why do I have to enter my date of birth when placing an order?
Do I have to register for a customer account to be able to place an order?
Find more answers here
How can I place an order?
How can I check my previous orders?
Can I order from abroad?
What happens after my order has been placed?
What should I do if an item that I want is not available anymore?
Why do I have to enter my date of birth when placing an order?
Do I have to register for a customer account to be able to place an order?
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